Italian Speaker Customer Service AdvisorAbout the job Italian Speaker Customer Service AdvisorItalian Customer Support Service Advisor Location:Lisbon, Portugal Position Type:Full-time, On-site Are you passionate about providing exceptional customer support?Do you have a knack for communication and problem-solving? If so, we have the perfect opportunity for you! About Us:Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture. The company isspecializing in providing top-notch customer support services to global brands across various industries. Key Responsibilities:Customer Assistance:Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat). Problem Resolution:Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency. Product Knowledge:Maintain a deep understanding of our products and services to offer precise and helpful information. Documentation:Accurately log and track customer interactions and resolutions in our CRM system. Feedback and Improvement:Actively contribute to the enhancement of our support processes by providing customer feedback and insights. Requirements:Language Skills:Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication. Experience:Previous experience in customer service or a similar role is preferred but not mandatory. Technical Skills:Basic computer skills and familiarity with customer service software or CRM systems. Soft Skills:Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial. Problem-Solving:Ability to think on your feet and offer solutions in a fast-paced environment. Availability:Flexibility to work in shifts, including weekends and holidays if necessary. What We Offer:Competitive Salary:Attractive compensation package with performance bonuses. Professional Growth:Opportunities for career advancement within the company. Training and Development:Comprehensive training programs to enhance your skills and product knowledge. Work Environment:Modern, well-equipped office space in the heart of Lisbon. Cultural Experience:Chance to live and work in one of Europes most vibrant cities, known for its rich culture, history, and beautiful coastline. Relocation Support:Assistance with relocation, including help with finding accommodation. Why Lisbon?Lisbon is more than just a city; its a lifestyle. Enjoy a unique blend of old-world charm and contemporary flair, from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife. With a warm climate and friendly locals, its a fantastic place to live and work. How to Apply:If you are enthusiastic about joining our team and making a difference in customer service, we would love to hear from you! Please send your CV.#J-18808-Ljbffr