Customer Service Representative Role
We are seeking a highly skilled professional to provide exceptional support to customers across various channels.
Key Responsibilities:
* Assist customers via phone, email, chat, and social media platforms.
* Provide timely and accurate support while updating internal systems and processes.
* Build strong relationships by ensuring effective issue resolution and excellent communication skills.
* Share feedback and suggest improvements to services and processes.
* Collaborate with the team to achieve targets and goals.
Requirements:
* Proficiency in German, French, or Danish (C2) and good English (B2+) language skills.
* Previous customer service experience is highly valued.
* Excellent problem-solving and communication skills.
* Able to learn new tools and systems quickly.
* Organized, detail-oriented, and a team player.
* Flexible to work on a 24/7 rotating shift schedule.
As a customer-centric organization, we prioritize employee growth and well-being. We offer competitive compensation, performance incentives, exclusive travel perks, professional development opportunities, a multicultural work environment, and potential career advancement.