Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity.
The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development. We are looking for a Team Coordinator - NOC.
The Team Coordinator we are looking for will join an existing NOC (Network Operation Center) team responsible of ensuring the proper execution of an incident mananagent process of a big telco firm in the Iberian market. For this position, you need to combine both technical and communicative skills.
Responsibilities:
You will be responsible for leading and coordinating a team to achieve objectives within the telecommunications infrastructure incident management service;Creation of work methods, procedures, and manuals;Ensuring 24-hour customer service delivery;Monitoring schedules and training of employees;In-person client visits representing the company;Organization of schedules and shifts;Creation and presentation of content for professional support;Management of emails, incidents, and complaints;Technical support in the use and management of applications.Out-of-the-Box thinking is necessary to improve resolution processes;Able to adapt to the team needs. The project is ongoing in several countries and your help might be needed to support (occasionally) them;Daily customer communication;Administrative support for the team in the field.Understanding of the Incident Management process. Requirements:
3/5 years of experience as a Help Desk Operator / Team Coordinator - NOC;Responsability and professionalism.Willingness to learn;High level of Portuguese and English are required;High communication skills;Customer first mentality.