Empower Your Career as a Multilingual Customer Service Specialist
Job Description:
We connect talented individuals with employers seeking skilled professionals to provide exceptional customer experiences. Our mission is simple: to make it fast, safe, and easy for you to find rewarding work abroad.
Key Responsibilities:
* Deliver outstanding customer service by establishing trust, resolving issues efficiently, and ensuring customer satisfaction.
* Perform thorough troubleshooting to identify and resolve problems quickly.
* Collect and analyze customer feedback to drive continuous improvement.
* Escalate cases when necessary and follow up to guarantee customer satisfaction.
* Display empathy and professionalism in every interaction, whether written or verbal.
* Manage customers and support them with a premium experience.
* Collaborate with internal teams to resolve cases quickly and efficiently.
Requirements:
* Excellent Portuguese language skills.
* Very good English communication skills.
* Previous experience in customer service, preferably in a premium or luxury brand.
* Strong interpersonal skills with the ability to handle sensitive cases.
* Good computer literacy.
* Familiarity with CRM systems is a plus.
* Bachelor's degree preferred.
What We Offer:
* Complete relocation package to Greece, including flight tickets expenses, hotel accommodation, and house searching process support.
* Competitive monthly salary.
* Health care benefits and numerous other discounts.
* Full training by certified instructors.
* Professional growth & development opportunities.
* Special events, community, and social responsibility initiatives.
* Free online Greek language courses.
* State-of-the-art premises providing a great working environment with relaxing break areas.