Job Title: German-speaking Customer Advisor
About the Company:
PVH is a leading American fashion group operating globally-adored brands like Calvin Klein and Tommy Hilfiger.
The Opportunity:
We are seeking a dedicated individual to join our elite PVH Support Team in Lisbon, working abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile:
* You will provide telephone and written support to our German-speaking customers, ensuring a courteous and helpful attitude.
* You must be proficient in German and fluent in English (both written and spoken).
* You should possess outstanding communication skills.
* You should be keen to learn.
* Bonus: Experience in a telephone customer service or call center environment is a plus.
Your Responsibilities:
* Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
* Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
* Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* Engage in cross-selling and upselling of products after addressing customer queries.
Employment Details:
* A temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* A competitive salary plus bonus.
* Free Portuguese language courses.