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Customer Service Agent - Social Media (m,w,d): German, Porto
Location: Porto, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
10f6881c0e7f
Job Views:
3
Posted:
20.04.2025
Expiry Date:
04.06.2025
Job Description:
Start: asap next start 7th May or 12th June
German Market: Working Hours (Winter Time): Monday to Sunday in rotative shifts: 07h00 – 21h00 ; 2 days off ; Working Hours (Summer Time): Monday to Sunday in rotative shifts: 08h00 – 22h00 ; 2 days off
Tasks:
1. Support small and medium businesses in finding the best solutions for online advertising.
2. Act as a customer service agent for a social media platform.
3. Be the single point of contact for advertisers and agencies (SMB) for various inquiries.
4. Put together solutions to support and expand the customer's self-serve advertising base.
5. Manage all types of inquiries generated via inbound activities such as chat, email, and social media messenger.
6. Demonstrate the value of advertising solutions and provide post-sales support for all self-service products.
Profile:
German C2
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