Provide Level 2 Deskside support at one of our clients' locations.
Contact us directly if you have any questions about this open job position.
Minimum Qualifications
- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Experience in OS, Apps, and H/W installation and troubleshooting depending on project products
- Good experience of supporting devices such as Printers and Meeting Room equipment
- Solid knowledge of English (B2 minimum)
Responsibilities
- Help users with their problems and requests, thus putting a smile on their faces.
- Analyse errors, maintain hardware, set up/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory.
- Troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
- Support "hands and eyes" / "Smart hands".
- Attend weekly telephone conferences with the international team (in English).
- Inventory control.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Benefits
- Buddy program
- Internal career development program
- International job opportunities
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