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Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.
David Kennedy Recruitment is working with a leading travel management, corporate card, and expense management company that is looking to recruit a French-speaking B2B Travel Agent to join their team in Portugal.
Position: Travel Agent
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Assist travelers with personalized support
- Solve issues related to travel or technology, including platform queries and emergency travel situations
- Stay updated with the travel industry and platform knowledge to deliver excellent service
- Build relationships across global teams
- Provide feedback to product and engineering teams for improvements
- Meet and exceed KPIs
REQUIREMENTS:
- Native/fluent in French (oral and written), fluent in English (B2 or higher)
- Experience in customer service roles, especially in travel and hotel segments
- Experience with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
- Metrics-driven approach to success
- Excellent verbal and written communication skills
- Team player, collaborative, receptive to feedback
- Proficient with Gmail, Zendesk, Slack, Salesforce, and our in-house travel customer service platform
- Flexible to work non-traditional shifts, including early mornings, late evenings, and weekends
- Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating shifts
BENEFITS:
- Competitive remuneration based on experience, skills, and performance
- Dynamic and friendly team environment
- Support and tools for professional growth
- Comprehensive medical, dental, and vision benefits
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