Your role as a Support Agent will be multifaceted: Providing timely assistance to customers via phone and email, ensuring seamless communication with international partners Maintaining strong client relationships through effective problem-solving and conflict resolution Ensuring customer satisfaction by delivering personalized support in a friendly and professional manner To excel in this position, you should possess: A native French speaker with excellent written and spoken skills, complemented by a good level of English (B2 minimum) A strong motivation to deliver results and a commitment to your work The ability to communicate effectively in French, both in writing and speaking Excellent teamwork skills, comfortable working with diverse nationalities Prior experience in Customer Service is highly valued but not essential Status as an EU citizen or possession of a valid work permit for Portugal What We Offer A full-time job with a 6-month temporary contract Salary: €890 gross per month x 14 salaries per year + performance-related bonus of €120/month + complexity bonus of €100/month + meal voucher of €7.23 per working day Schedule: Monday to Friday – 08:00am to 10pm, weekends 08:00 to 17:00 (rotative shifts) Reimbursement of up to €400 for the initial flight ticket if living outside Portugal after 6 months within the company The opportunity to work in a dynamic and fast-paced environment The possibility to collaborate with leading brands in the industry A multicultural and international work environment Fully paid training, professional development, and career evolution opportunities About Your Future Employer: Founded by two French entrepreneurs in 2000, this organization has evolved into a global Customer Experience Specialist, present in over 50,000 locations worldwide.
In our Lisbon hub, we manage customer service experiences on behalf of prominent brands from the Travel and Tourism Industry.
Feel free to explore other opportunities suitable for French speakers in Portugal or send us your CV to be considered for future projects.