Job Summary
We are seeking a skilled professional to handle customer interactions across various communication channels. The ideal candidate will have strong verbal and written communication skills, as well as the ability to troubleshoot common issues with guidance.
* Handle customer inquiries, providing clear and accurate information in response to established company policies and procedures.
* Assist with general questions, product or service information, and basic technical support.
The successful candidate will be fluent in Dutch (C2) and English (B2 level), with previous experience in the internet/financial industry being preferred. They will also be able to quickly learn new software and technologies, and work collaboratively in a team-oriented environment.
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Requirements
* Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)
* Previous experience in internet / financial industry preferred
* Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
* Basic understanding of customer service principles and the ability to follow standard procedures.
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Benefits
* Opportunity to work with a leading global brand
* Competitive salary with performance-based incentives
* Professional growth opportunities within the industry