Danish Customer Support Agent (Remote in Continental Portugal)
Location
Remote (based in Braga, Portugal) –
Relocation support available
Employment Type
Fixed-term contract –
6 months
Working Schedule
Monday to Friday:
08:*******:00
Start Date: 5 March ****
Days off:
Saturday & Sunday
Job Description
As a
Customer Support Agent
for a leading
Automotive Group
, you will provide high-quality customer assistance across multiple channels, including
chat, voice, and email
. Your role ensures an excellent customer experience, strengthens customer relationships, and meets performance and quality targets.
You will contribute to operational excellence by maintaining high standards of efficiency, quality, and continuous improvement throughout the customer journey.
Key Responsibilities
Respond to customer inquiries via
chat, phone, and email
Accurately update
CRM systems
with relevant customer information
Build and maintain strong customer relationships through professional and timely support
Support customer retention and loyalty by ensuring successful resolution of inquiries
Maintain a
professional, empathetic, and customer-focused
approach
Collaborate effectively with team members and management
Proactively identify emerging issues and suggest process improvements
Ensure performance goals related to
quality, efficiency, and customer satisfaction
are met
Requirements
Danish: C2 level (mandatory)
English: B2 level
Strong communication and problem-solving skills
Ability to work independently in a remote environment
Customer-oriented mindset with attention to detail
Previous customer service experience is an advantage
Salary & Benefits
Base Salary:
€1,500 gross/month (
paid 14 months
)
Complexity Bonus:
€80 gross/month (
paid 11 months
)
Stable weekday schedule
Opportunity to work with a well-established international automotive company
Relocation support
available
How to Apply
If this opportunity fits your profile, apply here or send your CV to:
******