Global gaming experience deliverer part-time

Job Description:


About the company,
we are a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009, we have since grown to become a global force with numerous studios across various countries.


We offer industry-leading services including game development, art production, audio production, quality assurance, localization QA, player support, community management, and datasets.


Ambitious customers deserve exceptional experiences.




The Role:
* We're looking for an Italian Player Support Advocate on a part-time basis.
The ideal candidate will represent our brand by delivering top-tier support to gamers and loyal customers while working under pressure with excellent communication skills.





Key Responsibilities:



1. Ensure that customer queries are addressed promptly using attention-to-detail approach as well as professionalism in responding via live chat or phone call.
2. Prioritize solving customer issues within agreed response times while maintaining confidentiality throughout all communications.
Research relevant solutions by carrying out thorough fault-finding analysis after identifying potential causes behind customer complaints. Although primarily based on non-voice interactions you may need trainings before communicating effectively through other mediums like calls back etcetera if necessary ! This should not affect overall teamwork dynamic though because every single employee plays crucial roles contributing towards providing best possible care experience consistently delivered every time without fail; basically - take one thing at first then tackle anything else afterward ensuring maximum success achieved together! / requirments\ / < li fluenacy_in_italian english_