Kickstart your career in technical assistance and become a specialist in helping users worldwide
This is an excellent opportunity to join a fast-paced team where your problem-solving skills and ability to communicate effectively will truly make a difference.
Job Description:
As a Customer Support Specialist, you'll play a crucial role in delivering exceptional assistance to a global user base. You'll guide customers, resolve issues, and ensure a positive experience through written communication channels only.
Key Responsibilities:
* Handle customer inquiries via email and chat, providing prompt, courteous, and clear responses
* Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed
* Consistently meet quality and performance targets, including SLA requirements
* Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments
* Approach each case with empathy and a solution-focused mindset
* Contribute ideas to improve workflows and help foster a culture of continuous improvement
Requirements:
* Proficiency in French (C2 level)
* Proficiency in English (B2 level)
* EU citizenship or a Portuguese residency card
* At least one year of experience in Customer Support or a related role
* Strong analytical, leadership, and communication abilities
* Desire to learn and advance in the field
Why Join Us:
* Competitive Salary: Your expertise and dedication are rewarded
* Language Bonus: Additional rewards for your language proficiency
* Meal Allowance: Daily support during work hours
* Health & Life Insurance: Comprehensive benefits for well-being
* Collaborative Team: Be part of a communicative and supportive work environment
* Relocation Assistance: Smooth transition support for your move