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Contact Center Agent (Roadside Assistance)Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.
We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients' activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with aContact Center Agent (Roadside Assistance - German Speaker)for ourfully remoteproject.
Providing roadside assistance in a safe, professional and timely manner;Acknowledging and resolving customer complaints;Processing inquiries received via phone;Identifying customer needs and helping customers using specific features;Analysing and reporting product malfunctions;Assisting in training new employees when requested by management;Updating our internal databases with information about technical issues and useful discussions with customers;Informing customers about new features and functionalities;Following up with customers to ensure their technical issues are resolved.Requirements:German native speaker or, at least, C1 Level;At least 1-3 years' experience as a Customer Care Specialist or similar CSR role;Fluency in English;Minimum High school diplomaFamiliarity with automotive industry is a plus;Experience using help desk software and remote support tools;Understanding of how CRM systems work;Excellent communication and problem-solving skills.What we offer: Competitive Salary and Benefits;Opportunity for rapid growth in the company;Training according with your path career;Collaborative work environment;Multicultural teams;Proactive support.For more information on our data processing activities and your rights as a data subject, please consult ourprivacy policy.
About the jobJob ID: 15762
Location:Palmela, PT, 2950-677
Department: Customer Service
Working Model: Full-time
Contract Type: Other
Remote Working: Up to 100%
We are experts, we do, we achieve, we notice, we listen, we are specialists, we get to work, we believe.
We are where we are needed.
Our three Iberian locations offer different key areas of expertise worldwide.
Our diversity is our strength.
We are Volkswagen Group Services!
Notice | This job portal is provided and operated centrally by Volkswagen AG.
The job vacancies shown in the job portal, as well as further information, are defined and managed by the respective Group companies and only provided centrally on a systemic basis by Volkswagen AG in its role as provider of the job portal.
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