Any Location, Any Location, MAJob Description: As a Bilingual Customer Care Agent, you will manage incoming calls and emails in both English and French, ensuring an exceptional customer experience in every interaction. Your primary responsibility is to provide accurate information, handle inquiries and complaints, and offer level-1 technical support with professionalism, empathy, and efficiency. As customer service is central to our company's success, you will play a key role in representing the brand and upholding a high standard of customer satisfaction.Key ResponsibilitiesHandle a wide variety of customer cases via phone and email in both English and FrenchListen attentively, identify customer needs, and demonstrate clear understanding and empathyChoose the most appropriate resolution path for each case and ensure proper follow-upMaintain composure and professionalism at all timesAccurately record, update, and document customer cases in the designated toolsRepresent the company with a positive, customer-first attitudeRequired ProfileStrong schedule flexibility; availability to work 44 hours per week on a rotating shift basisMinimum of a high school diploma (Baccalaureate or equivalent)Excellent command of both English and French (C1 level in English required; strong spoken/written French)Proven experience in customer service or commercial roles, ideally in a call center environmentExperience in customer satisfaction–focused projects is a strong plusInterest or familiarity with wellness, mindfulness, or meditation is appreciatedBenefitsIn addition to a permanent contract (CDI), social security coverage, private health insurance, and transportation provided for late shifts, Foundever offers:Certification trainingUncapped sales bonusPerformance bonusCompetitive and evolving salaryCNSS enrollmentPrivate health insuranceThis position is open to individuals with reduced mobility.Working HoursNight Shift (rotational schedule)CompensationNet salary + bonuses + attractive incentivesVideoWatch this video to get a sneak peak of the job in action