Job Title: Service Delivery Manager
We are seeking an experienced Service Delivery Manager to oversee all client interactions regarding IT Infrastructure and Software Lifecycle Management. This role is crucial to ensuring the success of our technology roadmap and becoming a strategic partner in our business.
Job Description:
* Act as the main point of contact for communication between the client and the delivery team.
* Contribute to our IT strategic plans and reviews by providing insights and recommendations based on industry best practices.
* Build strong relationships with client stakeholders to gain an in-depth understanding of their business needs and identify opportunities for new projects.
* Prepare and monitor action plans at all levels, including staffing, budget, and delivery timelines.
* Implement and oversee production, productivity, quality, and client-service standards.
* Identify and analyze trends in client service to continuously improve the client experience.
* Monitor and evaluate service metrics to ensure client operational performance is maximized.
* Provide functional help and technical advice to optimize client operations.
Required Skills and Qualifications:
* At least 4 years of experience in managing IT infrastructures and software delivery.
* Proven track record of advising clients on best practices for IT strategy and lifecycle management.
* Experience in managing complex relationships with clients and stakeholders.
* Bachelor's degree in computer science or equivalent experience in a related field.
Benefits:
* Competitive salary and allowances.
* Health insurance for the employee and children.
* Life insurance.
* Annual Bonus.
* Referral Programs.
* Communications' package - Laptop and peripherals.
Others:
* A commitment to diversity and equal opportunity.
* A vibrant, inclusive environment that fosters innovation and continuous learning.
* Opportunities for professional growth and skill development.
Key Responsibilities:
1. Client Communication: Act as the main point of contact for communication between the client and the delivery team.
2. IT Strategic Planning: Contribute to our IT strategic plans and reviews by providing insights and recommendations based on industry best practices.
3. Relationship Building: Build strong relationships with client stakeholders to gain an in-depth understanding of their business needs and identify opportunities for new projects.
4. Action Planning: Prepare and monitor action plans at all levels, including staffing, budget, and delivery timelines.
5. Quality Standards: Implement and oversee production, productivity, quality, and client-service standards.
6. Trend Analysis: Identify and analyze trends in client service to continuously improve the client experience.
7. Service Metrics: Monitor and evaluate service metrics to ensure client operational performance is maximized.
8. Technical Advice: Provide functional help and technical advice to optimize client operations.