We are looking for an
Application Support Engineer (Level 1)
to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues identify root causes and continuously improve our systems and workflows.
The dxFeed Technical Support team is organized into
three levels
based on task complexity technical expertise and responsibility. This role involves active collaboration across teams and offers real opportunities to grow technically and professionally.
We expect the Application Support Engineer
to:
Provide technical support to B2B clients using dxFeed market-data products
Troubleshoot and resolve issues in high-load financial systems (market data delivery)
Communicate with clients providing technical guidance recommendations and integration support
Maintain accurate records of customer interactions incidents and resolutions
Identify root causes of technical problems and propose long-term solutions
Participate in system architecture discussions documentation procedures and system-level test plans
Assist with the rollout of new products and services
Monitor system health performance and software behavior
Collaborate closely with developers business analysts technical writers sales legal and finance teams
Communicate with external market-data providers and exchanges brokers trading firms etc.
Provide training and knowledge sharing for users and teammates
Stay current with technologies and trends in FinTech and market data
Follow security quality and compliance standards.
Qualifications :
Must-have skills:
general interest in finances (trading investments etc)
work experience with clients around the globe
high level of communication and soft skills
diligence and quick response to the incoming flow of information (tickets monitoring calls notifications chats etc.)
can identify the problem and do not put up with it
ability to work in an environment with frequently changing context (stress resistance)
console skills (ability to find/check the configuration of a component knowledge of Linux / Unix basics: bash configuration in etc/ logs in log/ etc.)
basic knowledge/understanding of Java Python and or C/C
basic knowledge of networking and infrastructure (for instance: IP TCP) and some basic knowledge of Computer Science
Clouds SaaS IaaS scalable solutions.
Nice-to-have skills:
a good understanding of the development process starting from the clients request and finishing with rolling out into production knowledge of the roles of various systems in it
experience with production platforms and systems
continuous working experience in large companies
ability to stand ones ground and propose ideas that will improve the work of the entire team and maybe the entire world.
Additional Information :
Care for the employees is one of Devexperts core values. For the suggested position we offer a benefits package that will guarantee the comfort of our new teammate.
What you gain by joining dxFeed:
Hands-on work with
low-level financial data and market infrastructure
Broad and practical expertise in the financial domain
Experience with
proprietary products and in-house infrastructure
Collaboration with a highly skilled engineering-driven team
The ability to
influence product development architecture and internal processes
Challenging problems where understanding and analysis matter more than scripted responses.
Work Regime Flexibility benefits:
Possibility of
hybrid/remote work mode
Flexible working hours
Work From Anywhere Program.
Health and recreation benefits:
Fully paid additional wellness days (3 unwell days per year)
Medical insurance for the employees and children
Reimbursement of fitness / Urban Sports Club Membership
Meal allowance (Coverflex Card)
Flexpay system (Coverflex).
Facility benefits:
Modern office with new equipment
PlayStation table football and musical instruments in the office
Parking spaces/transport reimbursement
Free drinks and snacks.
Community benefits:
Teambuilding activities
Corporate parties
Football Club
Music club
Speakers club
Free admission to corporate external events
Possibility of joining conferences and professional fairs
Personal branding development support.
Professional training benefits:
Local language courses for foreign employees
Unlimited access to self-learning platforms
Certification opportunities
Mentorship Program.
Social benefits:
Parental bonus
Pension plan (Coverflex)
Referral bonus
Blood donation paid leave.
Remote Work :
No
Employment Type :
Full-time