Process Transformation Manager - BPM
We are seeking a skilled Process Transformation Manager to join our team. This role will be responsible for analyzing and optimizing business processes, defining requirements for scalable solutions, and partnering with solution architects to model robust architectures.
* Key Responsibilities:
* Conduct workshops and interviews to map and analyze current-state processes
* Elicit, document, and validate functional and non-functional requirements for global solutions
* Prepare user stories and collaborate closely with enterprise and solution architects to model target architectures
* Ensure designs are scalable, maintainable, and aligned with corporate standards
* Leverage BPM platforms (ServiceNow, Pega, Mendix) to prototype and validate workflows
* Develop comprehensive test plans covering functional, integration, and regression testing
* Execute test cases, capture edge and corner scenarios, track defects, and verify fixes
* Coordinate user acceptance testing (UAT) and provide clear acceptance-criteria
* Assess opportunities for embedding AI/ML and LLM capabilities into process solutions
* Define data requirements and integration patterns with Snowflake or other SQL databases
* Work with data engineers to translate business analytics needs into data models
* Drive project plans, monitor progress, manage budget and risks, escalate issues proactively
* Facilitate cross-functional collaboration among business analysts, developers, architects, data scientists, SMEs, and operations
* Communicate status, deliverables, and change impacts to global stakeholders
Requirements
* Strong analytical skills: process-mapping, data-driven insight, and continuous improvement mindset
* Experienced in crafting business requirement documents, workflow diagrams, and technical specs
* Keen interest in digitalization, automation, and emerging technologies
* Bachelor's degree in Business Informatics, Software engineering, IT, or related discipline
* Minimum 5 years of experience in process consulting, project management, or business analysis
* Experience with infrastructure solution design, implementation, and service management
* Hands-on experience with one or more BPM platforms: ServiceNow, Pega, Mendix
* Practical experience designing or implementing AI/ML or LLM-powered solutions
* Solid understanding of data platforms—Snowflake, SQL Server, Oracle—and data modeling
* Familiarity with SAP/ERP
* Proven ability to create clear solution architectures and technical requirement documents
* Strong test-planning and execution skills, with attention to corner-case coverage
* Excellent communication, facilitation, and stakeholder-management abilities
* Familiarity with Agile methodologies and tools (Jira, Azure DevOps)
* Fluent in English (additional languages such as German, Portuguese, Spanish, or Italian a plus)
Benefits
* A hybrid and flexible working model to promote a better work-life balance
* Home office support
* 16 hours a year of volunteer work
* Health insurance
* Access to our on-site medical center
* Shuttle bus to commute to the facilities
* Financial support for studies
Why Join Us?
* Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Technology/Manufacturing)
* Forbes – World's Best Employers (#1 Engineering & Manufacturing)
* LinkedIn – LinkedIn Top Companies (#2)
* OnStrategy – REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
* Fortune – World's Most Admired Companies (#1 Industrial Machinery)
* SSON – Top 20 most admired Shared Services Organizations and Global Business Services in 2024