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Customer support specialist (portuguese speaking)

Neo Group
Anunciada dia 1 julho
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Customer Support Specialist (Portuguese Speaking)

Client: Neo Group

Location: Portugal

Job Category: Other

EU work permit required: Yes


Job Reference:

54228c2ac9ed


Job Views:

6


Posted:

23.06.2025


Expiry Date:

07.08.2025


Job Description:

At Neo Group, where passion meets purpose! As an employee-focused employer, we prioritize your growth and well-being in a dynamic workplace.

Join us for a rewarding career filled with challenges and opportunities. Elevate your career with us – your success is our success!

Neo Group seeks a motivated, customer-oriented individual to join as a Customer Support Specialist. As a Portuguese-speaking support specialist, you will provide exceptional service to our Portuguese-speaking customers.


Responsibilities:

* Respond to customer inquiries and provide assistance in Portuguese via chat & email.
* Handle complaints and resolve issues effectively.
* Ensure customer satisfaction through professional communication.
* Maintain detailed records of interactions.
* Identify opportunities for process improvements and provide feedback.


Requirements:

* Fluent in Portuguese and English.
* Experience in customer support or similar roles.
* Excellent communication skills.
* Patient, empathetic, and customer-focused.
* Strong problem-solving skills.
* Crypto experience is a plus.
* Ability to multitask in a fast-paced environment.
* Willingness to work shifts (Morning, Afternoon, Night) and weekends.
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