Social network you want to login/join with:
Customer Support Specialist (Portuguese Speaking)
Client: Neo Group
Location: Portugal
Job Category: Other
EU work permit required: Yes
Job Reference:
54228c2ac9ed
Job Views:
6
Posted:
23.06.2025
Expiry Date:
07.08.2025
Job Description:
At Neo Group, where passion meets purpose! As an employee-focused employer, we prioritize your growth and well-being in a dynamic workplace.
Join us for a rewarding career filled with challenges and opportunities. Elevate your career with us – your success is our success!
Neo Group seeks a motivated, customer-oriented individual to join as a Customer Support Specialist. As a Portuguese-speaking support specialist, you will provide exceptional service to our Portuguese-speaking customers.
Responsibilities:
* Respond to customer inquiries and provide assistance in Portuguese via chat & email.
* Handle complaints and resolve issues effectively.
* Ensure customer satisfaction through professional communication.
* Maintain detailed records of interactions.
* Identify opportunities for process improvements and provide feedback.
Requirements:
* Fluent in Portuguese and English.
* Experience in customer support or similar roles.
* Excellent communication skills.
* Patient, empathetic, and customer-focused.
* Strong problem-solving skills.
* Crypto experience is a plus.
* Ability to multitask in a fast-paced environment.
* Willingness to work shifts (Morning, Afternoon, Night) and weekends.
#J-18808-Ljbffr