Job Summary
We are seeking an experienced customer support and service delivery professional to serve as a single point of contact for clients, managing service delivery, coordinating technical support, and driving operational improvements.
Key Responsibilities:
* Act as a liaison between customer and technical support teams to ensure seamless communication and issue resolution.
* Manage and improve service delivery processes to increase efficiency and effectiveness.
* Conduct regular customer reviews and performance reports to identify areas for improvement.
* Coordinate technical escalations and service issues to minimize downtime and maximize customer satisfaction.
* Lead customer-facing projects and support initiatives to drive business growth and customer loyalty.
Requirements:
* 5+ years of experience in customer support/service delivery/project management.
* Strong communication, analytical, and project management skills to effectively manage multiple priorities and stakeholders.
* Knowledge of Cisco technologies and ITIL is a plus.
* Fluent in English, Portuguese, and French to communicate with clients and colleagues across different regions.
* Experience working in remote and matrixed environments to adapt to changing priorities and deadlines.
What We Offer:
A dynamic and supportive work environment that fosters growth and development. Opportunities to work on challenging projects and collaborate with a diverse team. Flexible work arrangements to balance work and personal life.