Job Description
Position:
Operations Director
Reports to:
Chief Executive Officer (CEO)
Location:
Remote, London
Role Overview
The Operations Director is a key member of the leadership team, responsible for ensuring the smooth and efficient running of the company's day-to-day activities. This role oversees the operations team, drives marketing and social media strategy, and leads the delivery of high-quality events and projects. The ideal candidate combines operational discipline with creativity, strong leadership, and hands-on execution skills.
Key Responsibilities
Operational Leadership
* Lead, mentor, and develop the operations team to achieve organizational goals.
* Implement best practices, processes, and tools to optimize efficiency across all departments.
* Monitor budgets, resources, and timelines to ensure operational excellence.
Marketing & Social Media Oversight
* Oversee the company's marketing strategy, brand positioning, and communications.
* Direct and manage social media presence to support business development and client engagement.
* Coordinate marketing campaigns with measurable ROI, aligned with overall company objectives.
Event Production
* Lead the planning, production, and execution of company events (in-person and virtual).
* Ensure all events meet quality, budget, and brand standards.
* Manage relationships with suppliers, venues, and partners.
Project Management
* Oversee multiple projects from initiation to completion, ensuring deadlines and deliverables are met.
* Implement project management methodologies to track progress, risks, and outcomes.
* Collaborate cross-functionally with sales, finance, and leadership teams to align projects with business priorities.
Qualifications & Skills
* Proven track record in operations leadership, ideally within events, marketing, or related industries.
* Strong project management skills with experience leading cross-functional teams.
* Solid understanding of digital marketing and social media strategies.
* Excellent organizational, problem-solving, and decision-making abilities.
* Strong leadership and people management skills; able to inspire and motivate teams.
* Exceptional communication and stakeholder management skills.
* Ability to work in a fast-paced, entrepreneurial environment.
Performance Indicators (KPIs)
* Efficiency and productivity improvements across operations.
* Growth in brand awareness and social media engagement.
* Successful delivery of events on time, on budget, and to client satisfaction.
* On-time and on-budget delivery of key projects.
* Staff retention and engagement within the operations team.