Job Description:
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We are seeking a skilled and experienced IT professional to fill the position of Technical Support Specialist. As a key member of our team, you will provide second-level technical support to our assigned stores, other locations, units, and INGKA Shopping Centers.
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Responsibilities:
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* Support routine service desk operations
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* Handle business-critical incidents
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* Assist with local, national, and global projects
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Essential Skills and Qualifications:
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You must possess the following skills and qualifications to be considered for this position:
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Knowledge and Expertise:
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* IT platforms, equipment, and applications
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* Communication skills in English and Portuguese, both written and spoken
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* Time management and prioritization abilities
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* Flexible and logical approach to tasks
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* Problem-solving skills and ability to adopt alternative strategies
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Technical Requirements:
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To succeed in this role, you must have experience with the following technologies:
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* Application troubleshooting (Office 365, Windows 10/11, Android, iOS)
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* Hardware troubleshooting (desktops, laptops, telephony, printers)
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* Hardware life cycle management
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* Basic networking concepts (data centres, network cabinets, cabling, switches, routers, subnets, VLANs)
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* Cyber security awareness (data privacy, phishing, user access management)
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* Remote support for colleagues
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* Providing IT support for meeting rooms and events
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Work Environment and Benefits:
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This is a full-time position, working 40 hours per week, Monday to Friday, 9am to 6pm. Some tasks may require night shifts or occasional overnight stays.
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As a valued member of our team, you will receive a competitive salary and benefits package, including opportunities for professional development and growth.
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How to Apply:
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If you are a motivated and experienced IT professional looking for a new challenge, please submit your up-to-date CV and a cover letter explaining why you are the ideal candidate for this position.
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