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German Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal, Lisbon
Client: Foundever
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 3d55a94a18d1
Job Views: 4
Posted: 30.06.2025
Expiry Date: 14.08.2025
Job Description:
Come and work with us.
Would you like to work with a company that inspires more than 1 billion users on its platform?
Are you German native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!
Your future project: join our German Service and Delivery E-commerce Support team.
Our client is the leading destination for short-form mobile video, with the mission to inspire creativity and bring joy.
As an Advisor in this project, your daily responsibilities will include:
1. Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
2. Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
3. Promptly escalate critical/high-risk cases to the appropriate authority.
4. Coordinate with other teams/departments to resolve customer issues, follow-up, and ensure closure of escalations.
5. Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate to enhance operating processes and improve customer experience.
6. Adhere to established procedures and guidelines while providing quality customer service to meet and exceed standards.
7. Engage sellers to develop long-term relationships and confidence in the client's Ecommerce platform.
8. Support ad-hoc projects and initiatives as per business needs.
To succeed in the role, you will need to have:
1. Native or proficient level of German (C2)
2. Intermediate level of English (at least B2)
3. Ability to adapt to a challenging software system.
4. Analytical and problem-solving skills with strong attention to detail.
5. Desire to learn and advance, be a curious investigator and problem solver.
6. Must hold EU citizenship or a valid work permit for Portugal
7. Availability to work from our site in Sete Rios
8. Availability to work from 9am to 9pm UTC+1 Mon to Sun
Benefits:
* Competitive wages
* Relocation package
* Paid professional training
* Employee discounts
* Private healthcare & dental insurance (after six months of employment)
* Growth opportunities through various development programs
* Fun and engaging company-wide initiatives, including our EverBetter wellness program
* Job stability
* Life-long skills and experience
* Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
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