Key Roles and Responsibilities
As a Community Program Manager, you will lead the design and delivery of external educational initiatives to promote product adoption and customer success for technical audiences.
* Champion Continuous Improvement: Develop and implement strategies to measure and analyze developer community engagement, program effectiveness, and event impact using data and KPI metrics; drive continuous improvement based on insights.
* Lead External Educational Initiatives: Manage and evolve global community programs and recognition initiatives, including creative campaigns to celebrate and engage practitioners.
* Support Local External Champions: Proactively support and enable local external champions and peer-to-peer engagement through educational content, webinars, and resource sharing.
Key qualifications include: 5+ years of experience managing digital communities, strong business acumen and strategy experience, strong background in designing and delivering education, enablement, or developer advocacy activities, experience with analytics, reporting, and program measurement, excellent communication and relationship-building skills to engage technical audiences and customers at all levels.
The ideal candidate is experienced in managing or engaging communities with a technical or developer audience, preferably with tech organizations that have customer-facing AI-driven features. This role requires the ability to thrive in a fast-paced, collaborative, global SaaS environment.
Benefits
* Competitive Salary and Benefits Package: Comprehensive benefits package including company equity, ESPP (Employee Stock Purchase Program), retirement or pension plan, generous paid vacation time, paid holidays and sick leave, Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, paid parental leave, paid volunteer time off, and more.
* Flexible Work Arrangements: PagerDuty operates a hybrid work model with offices in multiple locations worldwide, offering flexibility within our established locations.