Technical Support Specialist
This role represents a unique opportunity to work at the intersection of enterprise software support and cutting-edge Linux development, where your expertise directly impacts thousands of enterprise customers worldwide. You'll be part of a team that values technical excellence, continuous learning, and collaborative problem-solving in a truly global environment.
About the Role
* Evaluate, reproduce, and analyze customer-reported scenarios and code defects
* Work with cross-team bug resolution processes while actively contributing to solution development and implementation
* Conduct technical analysis of issues in Linux-based software products, with focus on kernel and networking components
* Develop, test, and publish patches and fixes for production systems
Key Responsibilities
* Problem Resolution: Utilize analytical skills to resolve complex technical issues and provide effective solutions to customers
* Technical Collaboration: Work collaboratively with cross-functional teams to identify and address technical challenges
* System Analysis: Conduct thorough analysis of Linux-based systems to identify areas for improvement and implement changes as needed
* Code Development: Develop and maintain high-quality code to ensure smooth operation of Linux-based systems
Requirements
* Programming Skills: Experience in C programming, debugging, and code analysis
* Linux Experience: Hands-on experience with Linux systems
* Networking Knowledge: Understanding of TCP/IP and networking technologies
* Kernel Understanding: Knowledge of Linux kernel concepts and debugging techniques
* Communication Skills: Good verbal and written English communication skills
Preferred Qualifications
* Scripting Languages: Proficiency in Perl, Python, Bash, or other automation languages
* Kernel Development: Understanding of Linux kernel internals and development practices
* Containerization: Hands-on experience with container technologies and orchestration platforms
Benefits
This role offers a dynamic work environment that fosters collaboration, innovation, and growth. As a Technical Support Specialist, you will have the opportunity to work with a talented team of experts who share your passion for technology and customer satisfaction.
About SUSE
SUSE is a leader in open source solutions, empowering individuals and organizations to innovate and succeed. Our commitment to innovation, community, and choice drives our mission to help customers achieve their goals and realize their full potential.