Process Specialist (m/f/x) IT Service Management (Porto)
Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics.
Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.
Tasks
Active further development of the company-wide IT service management system based on ITIL
Continuous improvement of ITSM process and service quality using KPIs
Supporting and advising consulting our business units in the Enterprise Service Management environment
Ensuring optimal support of ITSM processes by the ESM application
Training ITSM process and ESM application users
Close cooperation with other process owners
Independent and innovative work with a high level of quality awareness in an open-minded team
Qualifications
Successfully completed studies in economics, business informatics or computer science, alternatively a comparable education with experience in service management
Good knowledge of ITSM processes
Ideally certification in ITIL or other ITSM frameworks
Basic knowledge of IT applications, IT systems and technologies
"Hands-on" mentality, as well as a convincing appearance, strong communication skills and a high degree of independence
Good knowledge of English
At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is People Business. We look forward to meeting you.
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