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Senior Process Excellence Manager, Lisbon
Client: Emma
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: c90e273edd56
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off. We are a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What you would do
1. Analyze the gaps in the current processes and associated pain points, prioritize these end-to-end and define initiatives to transform them.
2. Design a roadmap for developing key processes in Operations first, ensuring scalability, to then push them to the next level.
3. For processes that will be performed in our systems, you collect user stories with (internal) customers, support Tech teams with their discovery of their OPS customers' needs, and partly also support in technical solution design.
4. Create transparency of your processes by continuously quantifying their performance based on KPIs.
5. Steer the process improvement initiatives with the relevant interdisciplinary teams and ensure a high quality of results.
6. Cooperate with a broad group of stakeholders within and outside of Operations (incl. Tech Product Managers, Finance, etc.) and align them towards process optimization.
7. Build and share process knowledge, enabling stakeholders to adhere to the new standards.
8. Facilitate workshops, training sessions, and coaching to embed a process improvement mindset within teams.
Who we're looking for:
* Min. 5 years of experience in process management, continuous improvement, project management, or similar areas.
* Certification in Lean Six Sigma or equivalent process improvement methodologies is a plus!
* Good understanding of how Operations work (from planning and replenishment to production, transportation, and fulfillment).
* Strong grasp of system workflows and willingness to deep dive into Emma's system landscape, translating technical processes into business processes and vice versa.
* Good understanding of supply chain management and strategic development.
* Strategic thinker: enjoys creating a vision and thinking long-term to improve processes.
* Structured thinker: enjoys analyzing problems, drawing insights from data, and deriving improvements.
* People skills: enjoys engaging and collaborating across teams.
* Fluent in English with excellent communication skills.
* Interest in process automation; programming skills in Python and/or SQL are a plus.
What we offer
* Opportunities for personal and professional growth to accelerate your career.
* Work on exciting, challenging projects within an international team.
* Responsibility and decision-making from day one to make an impact.
* Learn from experts in diverse fields and participate in company events.
Become an Emmie
Emma is transforming sleep, and we seek high performers to help us succeed. We value diversity and are an equal-opportunity employer, considering all qualified applicants without discrimination. We aim to respond within a few days but may experience delays due to high application volume. We appreciate your patience and will contact you as soon as possible.
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