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Consultant | Sales & Marketing | Adecco Permanent Recruitment
Adecco Permanent Recruitment is currently hiring a Marketing Research Analyst (m/f) to join a leading multinational logistics company. This is a hybrid role based in Porto, Portugal.
If you are passionate about customer insights and data-driven strategies, this opportunity will allow you to contribute directly to enhancing the customer experience and driving business growth across European markets.
Key Responsibilities:
* Plan, execute, analyze, and optimize customer research initiatives across Europe to gather meaningful insights and improve customer satisfaction;
* Manage, analyze, and report on Post-Interaction and Relationship surveys using Voice of the Customer platforms such as Qualtrics, ensuring a clear understanding of customer sentiment;
* Collaborate with cross-functional marketing teams to develop and implement ad hoc surveys and research projects aligned with business goals;
* Prepare and present performance reports on key Customer Satisfaction KPIs (OSAT, NPS, etc.), delivering actionable insights and strategic recommendations to senior stakeholders;
* Stay informed about industry trends and customer behavior developments across European markets to support the continuous improvement of the Voice of the Customer program.
Candidate Profile:
* 1–4 years of experience in customer and/or market research, with a proven track record in executing and reporting research insights;
* Proficiency in Voice of the Customer platforms, particularly Qualtrics, including survey design, data analysis, and reporting;
* Strong analytical skills with the ability to interpret complex datasets and extract valuable insights;
* Excellent communication and presentation skills, capable of conveying results to both technical and non-technical audiences, including senior management;
* Regional and cross-cultural awareness, with a solid understanding of customer behaviors across different European markets;
* Fluency in English is mandatory.
If you are looking to join a high-impact, international project with strategic visibility, we encourage you to apply!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Wellness and Fitness Services
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