As a key player in shaping Europe's sustainable digital transformation, we're seeking a TOC Service Operations Specialist to join our team.
The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement. Our specialist will monitor tower sites in real time, detect incidents, follow emergency protocols, and escalate when required.
Key responsibilities include:
* Collaborating with technical teams to troubleshoot and resolve tower and equipment issues
* Generating and analyzing operational reports, tracking KPI/SLA performance, and recommending improvements
* Supporting the implementation of operational processes, governance structures, and capacity planning
Our ideal candidate has 5+ years of experience in Service Delivery, NOC/TOC Operations, or Telecommunications Infrastructure. They must possess strong expertise in incident management, service monitoring, and escalation handling. Additionally, they should have proven skills in troubleshooting, vendor/customer coordination, and cross-team collaboration.
Fluency in English, Spanish, and Portuguese (C1 CEFR) is essential. A Bachelor's or Master's degree in Telecommunications Engineering or a related field is also required.
Join us in shaping the future of telco infrastructure! You'll enjoy a diverse, multicultural setup based on our values – Accountability, Respect, Teamwork, and Trust. You'll also receive an attractive salary package, meal allowance, pension plan, full health insurance, life insurance, 7 extra vacation days, parking slot, and more!