First Point Group is recruiting for a
Technical Sales Account Manager with a presales / solution engineering / solution architecture background in relation to BSS Architectures (specifically SaaS API Integrations and configurations).
This is an exciting opportunity for a technical adept Account Manager that enjoys a blend of technical discussions,
account management (70%)
and
new business development (30%
).
It is essential that you have the technical depth to lead meaningful, consultative conversations with C-level stakeholders and the successful candidate will have 10+ years of experience working in companies providing
B2B SaaS-based software solutions
for Enterprise companies.
This is
100% remote working
and a chance chance to work with an international provider of complex software solutions to some of the world's leading companies across different industry verticals. The key accounts that you will manage include companies based in America, meaning you must be OK working flexible hours and against
against American timezone.
PLEASE NOTE - sponsorship can not be provided. Candidates must live in Portugal with valid rights to work.
THE OPPORTUNITY
70% farming -
this is a
customer-focused Key Account Manager position
, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
30% hunting -
this role may evolve with an increase in hunting activity as the account base matures and new opportunities are identified.
You will work with
Tier-1 and Tier-2 telecom operators
and enterprise customers across different industry verticals, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
Own and manage a portfolio of
strategic international key accounts
, with an initial focus on
account growth, retention, and expansion
Act as the primary commercial point of contact for customers, building trusted, long-term relationships
Drive
upsell and cross-sell opportunities
across software modules, features, and services
Manage
complex enterprise stakeholders
, including technical, commercial, and executive decision-makers
Coordinate internally with
pre-sales, product, delivery, and support teams
to ensure successful customer outcomes
Lead
renewals and commercial negotiations
, ensuring strong customer satisfaction and recurring revenue growth
Identify and develop
new business opportunities within existing customers
, transitioning into light hunting over time
Work effectively across
multiple time zones
, including regular interaction with
US-based customers
Maintain accurate forecasting and account planning in CRM systems
EXPERIENCE
Minimum of 10+ years of proven experience as a
Key Account Manager / Account Manager / Customer Success–led commercial role
within:
SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms
Strong background in
farming existing enterprise accounts
, with demonstrable growth and retention success
Experience managing
international customers
;
exposure to
US and/or APAC accounts
is highly desirable
Comfortable working
flexible hours
to support customers in
American time zones
Experience selling
complex, high-value software solutions
with long sales cycles
Strong commercial acumen, negotiation skills, and stakeholder management capability
Ability to operate in a
scale-up or high-growth vendor environment
Self-motivated, structured, and comfortable working autonomously