Job Title Key Responsibilities: * Proactive Leadership: * Provide expert support and guidance to CICG staff on all matters related to the usual course of activity (BAU) and escalations. * Cross-Functional Collaboration: 1. Engage with global and functional stakeholders to ensure seamless coordination and alignment across teams. The Role Operates On Lisbon-Based Hours (GMT +0) That Correspond With U.S. Working Hours In Practice, The Shift Is From 12.30 Pm – 9.30 Pm As A Motivated Professional, You Will Provide Dedicated Support For Our United States Operations And Ensure Timely And Effective Assistance To American Customers, Partners And Internal Colleagues. ----------------------------------- Tickets Description for Employees :, Tickets will be described in detail below;, -dependent