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Technical support representative

Guimarães
beBeeTechnicalSupport
Anunciada dia 18 agosto
Descrição

Are you passionate about delivering exceptional customer experiences?


Join Our Team in Tech Support

We're seeking a skilled Technical Support Representative to join our team.

* Main Responsibilities:
o Respond to customer inquiries via email and chat, providing timely, accurate, and courteous assistance
o Follow established protocols to resolve issues effectively or escalate when necessary
o Maintain high performance standards aligned with quality expectations and service level agreements
o Participate in ongoing training, coaching, and feedback sessions to enhance skills and stay up-to-date on product features
o Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
o Contribute to a culture of continuous improvement by sharing ideas and embracing team-driven success

About the Role:

This is an exciting opportunity for a talented individual to make a meaningful impact in our customers' lives.

Requirements:

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks efficiently
* Strong analytical and technical skills
* Proficiency in using various software tools and technologies
* Flexibility and adaptability in a dynamic work environment

Benefits:

We offer a comprehensive benefits package, including opportunities for growth and development, competitive compensation, and a supportive team environment.

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