About the Role
Support the successful launch and growth of operations in Portugal for a high-profile technology client.
Ensure small and medium-sized business owners protect themselves and their customers from cybercrime by helping them comply with industry standards and deploy tools to enhance their cybersecurity posture.
We work together to support each other in a common interest, making our customers' success our own success.
Your Responsibilities
* Support customers via phone, email, and web chat in a professional and clear manner.
* Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help.
* Help users access and navigate an online platform.
* Aim to resolve issues on the first contact by efficiently collecting the needed information.
* Spot opportunities to recommend relevant products and services when appropriate.
* Handle difficult or assertive conversations calmly and respectfully.
What Will Make You Successful in the Role
* Minimum education: High school diploma or equivalent.
* 1+ years of experience in a customer support role, preferably in a call center.
* C1 level of French (both written & spoken).
* B2 level of English (both written & spoken).
* Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
* Collaborative, upbeat, and customer-focused.
* Clear communicator with active listening skills.
* Professional phone presence and soft skills.
* Detail-oriented and able to handle multiple tasks.
* Solid decision-making and problem-solving abilities.
* Available to work flexible shifts while displaying impeccable schedule adherence.
Why Join Us
* Innovative Culture: Be part of a forward-thinking team where creativity, collaboration, and new ideas are celebrated.
* Global Impact: Play a critical role in shaping the future of global outsourcing and customer experience management.
* Career Growth: Enjoy significant opportunities for professional development and career advancement within a rapidly growing global organization.
* Competitive Benefits: Attractive compensation packages, comprehensive health benefits, and flexible work arrangements designed to support a balanced lifestyle.