We are looking for a talented and accomplished English Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.
As a Team Manager in this project, your daily responsibilities will include :
* Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team.
* Continually review and monitor work performance of all Advisors against agreed KPI’s, instigating appropriate corrective action, using performance management tools, for corrective measures.
* Undertake formal monthly and quarterly performance reviews and 1 :
1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI’s.
* Ensure Advisors are recognized and rewarded for outstanding achievements / performance in line with company mission and values.
* Provide clear direction and guidance to ensure consistent achievement of key performance metrics.
* Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practices.
* Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal, and take pride in working for the company;
ensure actions from employee satisfaction survey are implemented and continuously reviewed.
* Root Cause Analysis and corresponding Action Plans.
To succeed in the role, you will need to have :
* Native or proficient level of English (mandatory).
* Advanced level of Spanish or German (mandatory).
* Minimum of 6 months of call center experience, preferably as Team Manager or product specialist.
* Evidence of effective interpersonal, coaching, and leadership skills.
* Excellent telephone, keyboard, verbal, and written communication skills.
* Good numeric and verbal reasoning skills.
* Effective time management.
* Ability to organize and prioritize, set priorities, and multi-task.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to Lisbon, Portugal.
* Availability to work from our site in Sete Rios, Lisbon (mandatory).
* Availability to work schedules between 9 AM - 9 PM (mandatory).
Knowledge / abilities :
* People-oriented.
* An element of gravitas.
* Experience with policy work.
* Early adopter of technology.
* Dependable, reliable, and able to perform duties with minimum supervision.
* Ability to interact positively with staff at all levels.
* Knowledge of Foundever policies, procedures, products, and services.
* Computer literate – Able to effectively use Office Suite of Tools (Microsoft and Others).
* Competitive wages.
* Paid professional training.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peek of the job in action.
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