SAP Consultant
Remote / Permanent / Full-Time
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.
The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.
If all this sounds like an environment you'll thrive in, then you're in the right place.
Join us on our journey to advancing the technological world through innovation and creativity.
Your Role & Responsibilities
We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.
As a Digital Customer Engagement Manager, you will focuse on...
Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
Supporting in de-escalations of critical customer situations
Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
Contributing to customer release and maintenance activities
Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
Executing and supporting problem management and continuous improvement
Contributing to the liaison with different SAP stakeholders, esp.
Virtual customer success partner involved in the accounts, to ensure customer success
Supporting in reviewing