Are you looking for a role that will challenge you and help you grow professionally?
About the Job
* We are seeking an experienced Business Analyst to join our team, specializing in Salesforce Data Cloud and Loyalty Management.
This is a fantastic opportunity to work with cutting-edge technology and help shape the future of customer engagement.
Key Responsibilities:
* Gather and document business requirements related to customer data, segmentation, and loyalty program features;
* Support the configuration and testing of Salesforce Data Cloud and Loyalty Management functionalities;
* Collaborate with cross-functional teams to ensure accurate data mapping and integration between Salesforce and external systems;
* Analyze customer data to identify trends, behaviors, and opportunities for loyalty program enhancements;
* Help maintain dashboards and reports to monitor loyalty program performance and customer engagement;
* Participate in UAT (User Acceptance Testing) and provide feedback on system functionality and user experience;
* Support data quality initiatives and ensure compliance with data governance standards;
* Stay informed on Salesforce releases and new features relevant to Data Cloud and Loyalty.
Requirements:
* Bachelor's degree in Business, Marketing, Information Systems, or related field;
* Basic understanding of Salesforce ecosystem, especially Data Cloud and Loyalty Management;
* Strong analytical and problem-solving skills;
* Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus;
* Excellent communication and documentation skills;
* Ability to work collaboratively in a fast-paced, agile environment.
What We Offer:
* A dynamic and supportive work environment;
* Ongoing training and development opportunities;
* A competitive salary and benefits package;
* The chance to work with a global company and be part of a diverse team.
About Us:
We are a leading provider of digital transformation services, helping organizations navigate the changing landscape of technology and customer engagement. Our team is passionate about delivering innovative solutions that drive real results.
Join Our Team: