Advance Your Career in Customer Specialist Excellence! Are you passionate about helping others and transforming inquiries into positive experiences? We're seeking a service-oriented professional to join our dynamic and team-driven environment. If you handle challenges with empathy, clear communication, and professionalism, this opportunity may be the ideal next move for you.Role Overview As a Customer Specialist, you will serve as the main point of contact for users, providing assistance through email, chat, phone, and social media channels. Whether addressing account access, billing questions, or technical concerns, your goal will be to deliver a smooth, efficient, and high-quality experience from initial contact to resolution.Key ResponsibilitiesProvide prompt, professional support across multiple communication platformsGuide users through account setup, password resets, billing inquiries, and identity verificationIdentify and resolve technical issues while keeping customers informed throughout the processMaintain a courteous, solution-focused approach in every interactionDocument and manage cases accurately in accordance with internal proceduresPartner with internal teams to streamline processes and enhance service deliveryOffer feedback and insights to help improve customer satisfaction and overall support qualityRequirementsLanguage Skills: Fluent in Polish (C1/C2 level) and English (B2 level)Eligibility: EU citizenship or valid Portuguese residency cardSkills: Strong analytical, creative, and communication abilitiesMindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel fieldWhy Join UsCompetitive Salary: We offer attractive compensation that reflects your skills and experience, recognising and rewarding your contributionsMeal Allowance: Enjoy a meal allowance to keep you energised during working hoursHealth and Life Insurance: Benefit from comprehensive coverage to support your well-being.Onsite Work: Engage and grow in a collaborative office environmentRelocation Package: Receive support if relocating to ensure a smooth transitionReady to take on this exciting opportunity? Apply today, and let's connect!#J-18808-Ljbffr