Location: Lisbon (on-site)Type: Full-timeStart Date: Q******Seniority: Leadership role with strategic and hands-on operational ownershipAbout UbimovUbimov has quickly become one of the leading TVDE operators in Portugal, growing rapidly over the past 18 months and establishing a reputation for reliability, scale, and strong operational execution.
We are now entering a new phase of expansion with the ambition to build the most advanced and professionalized fleet operation in the country.The TVDE sector remains highly inconsistent in quality, and our mission is simple: bring professionalism, efficiency, and operational excellence to an industry that needs it.To deliver on this mission at scale, we're assembling a senior leadership team capable of building the systems, teams, and processes required for hypergrowth.
As we enter this next chapter, we're hiring a Head of Operations who will architect, own, and scale the operational backbone that makes this vision possible.The RoleThe Head of Operations owns Ubimov's operational engine end-to-end.
This includes the full fleet lifecycle, operational processes, maintenance, repairs, uptime management, and the systems that support scaling the fleet while ensuring that every car is operational and contributing to the business.This is a role for a senior, highly autonomous builder: someone who can design scalable operational models from scratch while also being deeply hands-on when needed.
You will shape how our fleet is managed today and how it scales in the future, build the team, and create the operational playbook that supports long-term growth.You Will Own1.
Fleet Operations & Uptime ManagementYour mission is to ensure every vehicle in the fleet is operational, compliant, and available for work as consistently as possible.Own the full operational lifecycle of each vehicle, from acquisition to daily performance to end-of-lifeBuild robust processes for maintenance, inspections, repairs, insurance, accidents, breakdowns, and all activities required to keep the fleet healthyEstablish preventive maintenance programs designed to reduce interruptions and extend asset lifespanLead initiatives toward vertical integration in key areas (e.g., parts, maintenance capabilities, logistics) to reduce dependency, minimize downtime, and increase operational efficiencyManage and continuously optimize partnerships with insurance companies, garages, repair shops, and all technical and operational vendorsCreate and refine recovery protocols that ensure vehicles are addressed quickly and returned to operational status with minimal interruptionDefine SLAs, quality standards, and performance expectations for all partners and internal teams involved in fleet upkeepDevelop forecasting models to anticipate fleet needs, replacements, scalability requirements, and operational capacityDesign and oversee Ubimov's fleet management framework: tools, systems, tracking, dispatching structure, and operational workflows to track the right KPIs to make better operational decisions.You will build the operational infrastructure that ensures stability, reliability, and long-term scalability of a fleet growing into the thousands.2.
Operational ExcellenceDesign the operational model for scale, including workflows, SOPs, automations, and dashboard structures that support a growing multi-market fleetSelect, implement, and optimize the tools and systems required for fleet management, maintenance coordination, and operational performance trackingBuild real-time visibility into fleet status, downtime, and operational bottlenecks, ensuring issues are identified and addressed proactivelyUse data to diagnose operational patterns, inform strategy, and prioritize improvement initiatives that increase stability and efficiencyLead continuous optimization of cost structure, uptime performance, and operational processes, ensuring the fleet runs predictably and efficientlyOwn the Ubimov Operational Playbook, designing and maintaining the standards, processes, and operating principles that will be replicated as the company expands into new marketsSet-up our new warehouse where we plan to vertically integrate by creating our own shop and maintenance programs.
3.
Team Leadership & CultureYou will build and lead the operations team from the ground up.Hire, coach, and manage the operations staff across maintenance, support, and logisticsBuild a culture of ownership, autonomy, and high accountabilityRoll up your sleeves and jump into the field to understand issues firsthandLead with clarity, accountability, and a relentless focus on solutions, not problems.4.
Cross-Functional LeadershipCollaborate with founders on strategy, scaling plans, and new market launchesWork closely with senior management to align car availability with driver demandProvide operational insights for forecasting, financial planning, and investor reportingAlign with product/tech vendors to improve systems supporting fleet and operationsWhat Great Looks LikeYou are:A senior operator with meaningful experience managing large-scale operations or fleets, ideally someone who has built or scaled an asset-heavy operation from the ground upA builder, not just a manager: you've created systems, processes, or teams from zero and know what it takes to bring structure to fast-growing environmentsComfortable operating at two altitudes:Strategic: setting direction, planning for scale, forecasting needs, influencing decisionsOperational: going on-site, understanding bottlenecks firsthand, and stepping into execution when requiredHighly autonomous, independent, and self-disciplined: you own problems end-to-end without needing oversightAnalytical and structured: you use data to diagnose issues, spot patterns, and build predictable operational enginesSomeone who thrives in complex, fast-moving environments, where ambiguity is the norm and clarity must be created, not providedCalm under pressure, decisive when facing uncertainty, and consistent in high-stakes operational decisionsMotivated by scale and quality: you want to build something big, durable, and operationally excellentWhat You BringRequired+5 years experience in operations, fleet management, logistics, mobility, or similar industriesProven experience managing asset-heavy operations with uptime requirements (logistics, mobility, ridesharing, fleets, rent-a-car, transportation...)Strong process-design and systems-thinking skillsExperience working with external suppliers, repair shops, and technical partnersAbility to build and manage high-performing operational teamsFluent in Portuguese (English is a strong plus)Ability to work on-site in LisbonNice to HaveExperience scaling operations in high-growth environmentsFamiliarity with fleet management tools, maintenance systems, operational CRMs and ERPsExperience managing complex maintenance pipelines, insurance processes, or multi-vendor networksAnalytical/financial comfort with budgets, cost structures, and optimization leversWhat We OfferA fast-moving, entrepreneurial setting where your work has immediate and visible impactThe opportunity to work directly with the foundersAutonomy to build and lead your own teamCompetitive senior compensation packageGenerous vacation policyHybrid flexibility with meaningful on-the-ground presence in Lisbon