Process Improvement Expert
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We are seeking a seasoned Business Analyst with expertise in ITIL and ServiceNow to join our team. This individual will collaborate with an experienced Global Process Owner to develop new processes, ensuring compliance with global standards. Key responsibilities include managing key stakeholders, onboarding teams, delivering process documentation, training presentations, and executing sprints efficiently. Additionally, the profile will conduct workshops in collaboration with the lead and support global standardization efforts.
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* + 5 years' experience as a business analyst
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* Proven experience in: ServiceNow, ITIL, Change and Stakeholder Management, Process design/Improvement.
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This role requires strong analytical and problem-solving skills, with the ability to work across multiple regions and deliver confident presentations to varied audiences. If you have a passion for process improvement and a drive to deliver results, we encourage you to apply for this exciting opportunity.
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