As a Sales Operations Specialist, you will play a pivotal role in delivering exceptional customer service and sales support.
Key Responsibilities
* You will be the first point of contact for customer requests and escalate autonomously.
* Attend customer meetings/calls to discuss topics, review service levels and build relationships.
* Prepare commercial offers with support from Business Unit and Account Manager.
* Support Account Manager with RFQ data verification, sales forecast updates and VPA tracking.
* Process sample requests and support data entry into CRM Dynamics.
* Conduct simple analysis, update reports and create credit/debit notes in ERP system.
* Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, adjust backlog for new pricing.
* Send documents to customers on PCN/PD and track open action items.
* Perform basic lead enrichment activity which includes verifying contact information and opportunities in Sales, Marketing and Distribution (SMD).
Requirements
* A University/College degree is mandatory.
* At least 2 years of experience in a customer support role, ideally in sales support.
* Service-oriented attitude, good interpersonal and communication skills.
* Capacity to plan work based on general guidelines and good decision-making capacity within standardized processes.
* Fluency in English and German (mandatory).
Benefits
* Coaching, mentoring, networking possibilities.
* Wide range of training offers & planning of career development.
* International assignments.
* Different career paths: Project Management, Technical Ladder, Management & Individual Contributor.
* Flexible working conditions.
* Hybrid work model.
* Discount at on-site gym.
* Sabbatical.
* Birthday off.
* Medical coverage.
* Free parking available.
* Health promotion programs.
* Private insurance offers.
* Access for wheelchairs.
* Possibility to work remotely from abroad (EU).
* On-site canteen available.
* Service anniversary bonus.
* Wage payment in case of sick leave.
* Annual performance bonus.