Who are we:
Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.
Neotalent, the responsive people.
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Role Overview:
We are looking for an Operating Center Engineer to play a key role in real-time system monitoring, event logging, and incident management. Here, your analytical mindset and curiosity will drive root cause analysis and help shape escalation processes for smoother operations in Mission Critical environments that are vital for our society.
You will be part of our growing OneShore teams that will be working with Netherlands and other European countries.
What you will do:
* Monitor alerts via Zabbix, SCOM, or similar monitoring tools to detect system anomalies;
* Log events and incidents accurately with clear documentation;
* Use ticketing systems to register, update, and track incidents from detection to resolution;
* Communicate effectively in writing across technical and non-technical teams;
* Analyze issues deeply by identify what's happening, what actions are needed, and who should be involved;
* Proactively follow up on incidents and ensure timely updates and closure.
What you are like:
* Knowledge or hands-on experience (valued) with monitoring tools such as Zabbix, SCOM, or equivalent;
* Knowledge of ticketing/logging systems and best practices in incident documentation;
* Excellent analytical and troubleshooting skills;
* Strong written communication for logging and team collaboration;
* Self-starter with a proactive mindset and attention to detail;
* Excellent analytical and problem-solving skills;
* Good written and verbal communication skills in English.
Why join us
* Work on challenging projects for big clients
* Learn more about emerging technologies
* Possibility of working remotely
* Design your career plan
* Access to continuous training and certifications
* Evolve through our internal mobility program
* … and much more