German-Speaking Customer Relations Associate | Remote
Join to apply for the German-Speaking Customer Relations Associate | Remote role at Nexa
German-Speaking Customer Relations Associate | Remote
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Join to apply for the German-Speaking Customer Relations Associate | Remote role at Nexa
German-Speaking Customer Service | Remote in Portugal
We’re hiring German-speaking Customer Service Agents for an exciting opportunity supporting a prestigious project.
This is a remote position in Portugal, but applicants must reside in Portugal or ready to relocate in Portugal.
Position Overview:
* Role: Customer Service Agent (German-speaking)
* Location: Remote in Portugal
Key Responsibilities:
* Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise
* Handle sales inquiries with confidence and professionalism
* Guide clients through available packages, promotions, and upgrades
* Resolve queries and ensure customer satisfaction throughout the booking process
* Upsell services when appropriate to enhance the overall customer experience
* Maintain accurate records of customer interactions and transactions
Required Profile:
* Fluent in German (C1+) and proficient in English (B2+)
* Experience in a customer-focused environment
* Excellent communication and persuasion skills
* Ability to work independently
* Eu Passport or valid work permit ( No Visa provided)
What We Offer:
* Opportunity to work from the comfort of your home (regional restrictions apply)
* Join a vibrant, international team in the travel and tourism industry
* Career development and growth in a well-established global client environment
* Full training provided
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Information Services
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