Unlock a career-defining opportunity
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We are seeking an experienced professional to join our team in delivering exceptional results across all operations. As a key player in our organization, you will play a vital role in ensuring client expectations are met and exceeded.
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The successful candidate will be responsible for proactively engaging with customers to encourage timely payments, managing the dunning process, and building strong customer relationships to reduce disputes and ensure future payments are timely.
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Key responsibilities include:
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* Reaching out to customers with overdue balances via voice or written communication to promote efficient payment arrangements.
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* Managing the collection process, including creating reminders, formal notices, and escalating matters to senior management and sales teams when necessary.
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* Collaborating with internal stakeholders to resolve payment disputes and maintain accurate records of customer contacts and billing information.
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* Ensuring efficient collection processes are implemented to minimize credit risk and maximize revenue growth.
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Required skills and qualifications include fluency in Spanish (written and spoken at C2 level), a strong command of English for internal communication, at least 2 years of experience in Collections for Key Accounts & Agencies in the Digital Industry, strong problem-solving abilities, and being empathetic, resilient, and customer-centric.
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Benefits include a competitive salary, central location, bring-a-friend bonus opportunities, full paid training on the company and the project, career development programs, specialized courses, and language classes.