Job Overview We are seeking a skilled Customer Support Manager to lead our support teams and deliver exceptional customer experiences. * This role requires strong leadership skills, with the ability to manage, coach, and guide globally distributed teams effectively. ----------------------------------- Key Responsibilities: 1. Taking full ownership of customer satisfaction by actively managing issues to resolution while maintaining accountability for outcomes. 2. Maintaining high-performing support metrics through effective monitoring, reporting on key SLAs adherence, and prioritizing escalations. 3. Analyzing customer feedback across various touchpoints such as mobile, desktop, server applications in languages like Java or C++ etc., providing actionable insights that drive corrective actions for enhanced user experiences -----------------------------------