Role Overview We are seeking aFrench-speaking Customer Service Specialistto join a fast-paced, customer-centric operation in Portugal. This role plays a critical part in delivering high-quality customer experiences, acting as a trusted point of contact for French-speaking markets while ensuring service excellence, operational efficiency, and brand consistency.The ideal candidate combines strong communication skills with a solution-oriented mindset and thrives in an international, performance-driven environment.Key ResponsibilitiesServe as the primary point of contact forFrench-speaking customersvia phone, email, and chatResolve customer inquiries efficiently while maintaining high satisfaction and quality standardsManage complaints and escalations professionally, ensuring timely and accurate resolutionsDocument interactions and outcomes in internal CRM systems with high data accuracyCollaborate cross-functionally with internal teams (operations, QA, training) to optimize customer journeysConsistently meet or exceedKPIs related to quality, productivity, and customer satisfactionEnsure full compliance with company policies, processes, and data protection standardsCandidate ProfileNative or fluent French(C1/C2 level required)Good command of English(minimum B2 for internal communication and documentation)Previous experience incustomer service, contact center, or customer supportis preferredStrong interpersonal and problem-solving skills with a customer-first mindsetAbility to work in a structured, target-driven environmentHigh level of professionalism, reliability, and adaptabilityWillingness to work on-site in Portugal (relocation support may be provided, if applicable)Whats in It for YouCompetitivesalary packagealigned with market standardsStructured onboarding and continuous training programsCareer progression opportunities within a global organizationInternational, multicultural work environmentRelocation and accommodation support (subject to company policy)Health insurance and additional benefits from day one#J-18808-Ljbffr