SAP AMS Service Delivery Manager Relevant Years of Experience: Minimum 8–10 Years in SAP AMS & Delivery Management Work Location: Portugal Domain: Resources Job Description – Key Responsibilities: 1.
Service Management & Delivery: Lead and manage SAP AMS support for multiple clients Define and track SLAs and KPIs to ensure delivery standards Ensure 24/7 support coverage and timely incident resolution Oversee ticket triage, change control, and resource allocation Drive continuous improvement in service operations 2.
Stakeholder & Client Engagement: Serve as primary escalation point for clients Conduct regular service review meetings and reporting Maintain strong relationships with client stakeholders Align support services with business and operational goals 3.
Incident, Problem & Change Management: Oversee incident and problem management processes Facilitate root cause analysis and preventive actions Ensure proper change management governance Coordinate resolution of complex issues with SAP consultants 4.
Team Leadership & Resource Management: Lead, coach, and develop a team of SAP consultants Assign roles based on project timelines and priorities Conduct training and upskilling programs Ensure optimal resource utilization and planning 5.
Compliance, Reporting & Governance: Enforce ITIL-aligned AMS processes Generate weekly burn reports, KPI reviews, and QBRs Maintain audit readiness and compliance with policies 6.
Financial & Contract Management: Drive financial accountability across AMS accounts Support in contract renewals and negotiations Identify opportunities for account growth and retention Mandatory Skills: Deep expertise in SAP AMS and service delivery frameworks Hands-on experience with SAP S/4HANA, SAP Solution Manager Working knowledge of ITIL, Agile, and DevOps practices Experience with cloud-based SAP environments Excellent verbal and written communication Strong analytical, decision-making, and leadership skills Proven team management and customer engagement experience Focused on service excellence and client success For submissions or referrals, please contact: