Service Description:Configure and set up workstations by installing and setting up hardware and software, including desktops, laptops, printers, and other peripherals.Provide users with instructions and support on how to use new software and IT equipment effectively.Manage the computer lifecycle: prepare devices for use, handle replacements, and ensure secure data wiping during disposal.Coordinate and schedule support sessions and interventions with users.Diagnose and resolve technical issues through troubleshooting.Replace faulty hardware, coordinate repairs both under and outside warranty, and keep detailed repair logs.Oversee asset movement and maintain an up-to-date IT asset database and inventory.Operate a local service desk offering user support both remotely and in person, focusing on technologies such as Windows 11, Office 365, OneNote, SharePoint, Skype for Business, and MS Teams.Manage helpdesk operations, including incident management, service requests, and user inquiries, acting as an IT advisor within these areas.Carry out preventive maintenance tasks and mass updates.Required Skills and Qualifications:In-depth expertise in IT products and services, with comprehensive knowledge of computer hardware, software, internet applications, networks, and operating systems.Strong technical skills, especially related to the specified focus technologies.Familiarity with Microsoft SCCM (System Center Configuration Manager).Understanding of ITIL frameworks and best practices.Effective problem-solving and troubleshooting abilities.Solid understanding of internet security and data protection principles.Strong communication skills with the ability to engage stakeholders at various organizational levels, from operational teams to executives.Proficient written and verbal English communication, at least intermediate (B1) level.Excellent interpersonal skills including empathy and assertiveness.Adaptability and a mindset geared towards agile working methodologies.Position onsite in Aveiro