As a Relationship Growth Manager at InPost, you will be responsible for overseeing and expanding the current client portfolio in Portugal.
Main Responsibilities:
* Developing a close relationship with assigned clients to understand their logistics flows and specific needs
* Proposing and implementing improvements that increase merchant volume, conversion, and share-of-checkout
* Analyzing usage, conversion, and service performance data across different channels (in-home, out-of-home, D+1, D+2)
* Identifying upselling or expansion opportunities within the same client
* Supporting technical integration, joint marketing, or operational adaptation processes
* Working in coordination with the product, operations, and global sales teams
* Ensuring compliance with KPIs: managed volume, conversion, share-of-checkout, and NPS
Requirements:
* Experience: Minimum 3 years as an Account Manager or KAM in B2B environments, ideally in logistics, e-commerce, or SaaS
* Languages: Native Portuguese speaker and advanced English proficiency (minimum C1); fluency in Spanish is a plus
* Mastery of analytics and CRM tools: Excel, dashboards, and prior experience with HubSpot will be highly valued
* Analytical and commercial mindset: understanding of key metrics such as conversion, checkout rate, and usage frequency
* Strong customer and continuous improvement focus
* Ability to work autonomously, yet integrate well into multidisciplinary and international teams
About Us:
We are looking for skilled professionals who can deliver exceptional results while working collaboratively with our team.