Match Profiler is an Information Systems consultant who has been working in the national and international market since ****. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for integration in our internal team/client, professionals with the following profile: Service Support Engineer – English speaker (m/f) – Hybrid (Lisbon) What do you need to have: Hard Skills: - 5 years working experience with web development technologies (pref. international teams) - Incident management tools (e.G. Servicenow) - Java Skills – demonstraded experience on production environments - Experience developing & maintaining CI/CD pipelines (pref. GitLab CI) - AWS Cloud technologies hands-on experience - 2 nd line support experience & coordination with 3rd level - Microsoft Excel & Office (strong Excel skills) - Experience working with YAML files - ITIL certification / knowledge - Bash, Shell scripting skills/experience - Phyton (developing and architecture) - Log analysis & analytical skills - Agile development methodology (pref. with certifications) - Experience in creation & updating documentation - English fluent with advanced writing skills Soft skills - Good communication - Team spirit - Proactivity - Time management What we can offer: - Personalized support from your team - Your manager will take into consideration your motivations and suggestions - Victories will be celebrated together - Your HR and Support Teams will always be available to help - Constant feedback on your work - A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc) - And, of course, many gatherings and social events