Start Your Journey in Tech Support – Help Users Worldwide
Join a dynamic and collaborative team where your problem-solving skills and tech curiosity make a real difference.
If you're a clear communicator, thrive in fast-paced environments, and enjoy helping others, this is your chance to support users of cutting-edge digital products—no calls, just impactful support through chat and email
Role Overview:
As a Customer Support, you'll be a key player in delivering seamless, high-quality assistance to users of digital products around the world.
Through written communication channels—without phone calls—you'll troubleshoot issues, guide users, and help create a consistently positive experience.
This role is ideal for someone who thrives on clear processes, cares about customer satisfaction, and is eager to grow within a supportive and fast-paced environment.
Key Responsibilities:
Respond to customer questions and issues through email and chat ONLY, delivering quick, clear, and courteous assistance
Follow step-by-step support protocols (SOPs) to resolve inquiries effectively, or escalate when necessary
Maintain strong performance in line with quality expectations and SLA goals
Participate in ongoing training, coaching, and feedback sessions to develop skills and stay up to date with product features
Approach each interaction with empathy and a problem-solving mindset to ensure a positive user experience
Support a culture of continuous improvement by contributing ideas and embracing team-driven success
Requirements:
Proficiency in Russian (C2 level)
Proficiency in English (B2 level)
EU citizenship or a Portuguese residency card
At least one year of experience in Customer Support or a related role
Strong analytical, leadership, and communication abilities
Desire to learn and advance in the field
Why join us:
Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level?
Apply now and be a key player in delivering outstanding customer experiences while advancing your career